Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is a flat rate $5.99 for orders under $100.
Orders over $100 are shipped free
Expedited shipping options are available for an additional fee.
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please contact customer service and they will help you with your particular product and situation.
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
|We have a 30 day return policy. Please contact customer service if you want to return an item.|
|When will my order ship?|
|Orders generally ship within 24 hours of placed.
Orders placed before 1.50 pm EST generally ship the same day.
Shipping days are Monday - Friday. When considering shipping times these days and other non shipping days such as Holidays should be taken into account. Orders placed on a Friday after 1.50 pm EST will generally not ship until the following Monday.
After placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation and tracking information within 24-48 hours of shipment.